Hokie Passport Services Wage FAQ

The Hokie Passport Account may be used in university vending machines, laundry facilities, bookstores, retail locations on and off campus, and in university dining facilities. Dining Dollars may only be used in Dining Services dining centers. Transfers between the two accounts may not be made, and cash cannot be withdrawn from either account.

Unfortunately, all deposits are final once a confirmation number or receipt has been generated. We apologize for any inconvenience.

Remember that Hokie Passport Account funds will roll from semester to semester until graduation or formal separation. Dining Dollars and Flex Additions will also roll from semester to semester until formal separation from the university. Note that if a student elects not to purchase one of the three major dining plans (Major, Mega, or Premium Flex) in a given semester, any Flex Additions will revert to Dining Dollars.

Transaction errors, while rare, can sometimes occur. If you believe that there has been a transaction error on your card-based account(s) (i.e. double-charge, incorrect charge, etc.), please address this issue with the merchant location where the transaction originally occurred. Card holders are responsible for safeguarding their card(s). Should your card become lost/stolen, the university assumes no responsibility for illegitimate use of cardholder account(s) prior to the cardholder reporting it lost or stolen.

You may be eligible for a refund. A refund request must be submitted for a refund to be processed. The university will refund the remaining balance of your deposits to your accounts less a $15.00 refund-processing fee. All refunds are processed and paid according to state policy.

Credit Cards (VISA and MASTERCARD), along with eChecks, are accepted online only. Click on the "Quick Despost" button on the main page of this site.

Log onto HokieSpa and select the Hokie Passport Services menu.

Credit/debit cards, Apple Pay, and Google Pay are accepted in the dining centers.

The Hokie Passport Account may be used in university vending machines, laundry facilities, bookstores, retail locations on and off campus, and in university dining facilities. Dining Dollars may only be used in Dining Services dining centers. Transfers between the two accounts may not be made, and cash cannot be withdrawn from either account.

Unfortunately, all deposits are final once a confirmation number or receipt has been generated. We apologize for any inconvenience.

Remember that Hokie Passport Account funds will roll from semester to semester until graduation or formal separation. Dining Dollars and Flex Additions will also roll from semester to semester until formal separation from the university. Note that if a student elects not to purchase one of the three major dining plans (Major, Mega, or Premium Flex) in a given semester, any Flex Additions will revert to Dining Dollars.

Transaction errors, while rare, can sometimes occur. If you believe that there has been a transaction error on your card-based account(s) (i.e. double-charge, incorrect charge, etc.), please address this issue with the merchant location where the transaction originally occurred. Card holders are responsible for safeguarding their card(s). Should your card become lost/stolen, the university assumes no responsibility for illegitimate use of cardholder account(s) prior to the cardholder reporting it lost or stolen.

You may be eligible for a refund. A refund request must be submitted for a refund to be processed. The university will refund the remaining balance of your deposits to your accounts less a $15.00 refund-processing fee. All refunds are processed and paid according to state policy.

Log onto HokieSpa and select the Hokie Passport Services menu.

Unfortunately, we are unable to mail ID Cards/Badges. We must verify your identity in person prior to releasing your ID Card/Badge.

Unless worn daily for religious reasons, all hats or headgear should be removed for the photo. In all cases, no item or attire should cover or otherwise obsure any part of the face.

Name changes must be updated in the University system before a new Hokie Passport may be issued. Undergraduate students must contact the University Registrar at registrar@vt.edu or (540) 231-6252. Graduate students must contact the Graduate School at grads@vt.edu or (540) 231-6691. Faculty and staff must contact Human Resources at HRServiceCenter@vt.edu or (540) 231-9331. Once a name change has been entered into the university system, the individual must visit the Hokie Passport Services office to request a new Hokie Passport. To avoid a replacement fee, the patron must surrender their old Hokie Passport.

Unfortunately, no. Hokie Passport Services does not disburse ID card photographs at this time.

You will need to bring a valid form of photographic identification such as a driver's license or international passport. If you are not yet listed in the university system as an active employee, you will be required to present an offer letter.

Students must bring damaged cards to our office for review. ID cards damaged due to normal wear are replaced at no cost. ID cards damaged not due to normal wear are replaced at a cost of $25.

Hokie Passport ID cards are frequently turned in to our office. To turn in an ID card or to determine whether your ID card has been turned in to us, call us, email us, or stop by our office.

Unfortunately, we are unable to furnish university ID numbers. This information can be located within HokieSpa.